Product Recalls

Consumer Product Recall Policy

Purpose

The purpose of this policy is to outline the procedures and responsibilities related to product recalls at Wayarc. A product recall may be necessary due to safety concerns, defects, or regulatory compliance issues.

Scope

This policy applies to all Wayarc products sold or distributed to consumers.

Definitions

  • Product Recall: The process of removing or correcting products that pose a risk to consumer health, safety, or compliance.
  • Affected Product: Any product identified as part of a recall.

Procedures

  1. Identification of Recall Situation:

    • Wayarc will promptly assess any reported incidents, complaints, or safety concerns related to its products.
    • The Product Safety Committee will determine if a recall is necessary based on risk assessment.

  2. Notification and Communication:

    • Wayarc will notify relevant authorities, distributors, and retailers about the recall.
    • Consumers will be informed through various channels (e.g., website, email, social media).
    • Clear instructions for returning or disposing of affected products will be provided.

  3. Product Retrieval and Disposal:

    • Wayarc will work with distributors and retailers to retrieve affected products.
    • Proper disposal methods will be followed to prevent further risk.

  4. Investigation and Corrective Actions:

    • The Product Safety Committee will investigate the root cause of the issue.
    • Corrective actions (e.g., design changes, manufacturing process improvements) will be implemented.

  5. Documentation and Reporting:

    • Wayarc will maintain records of the recall process, including communication, actions taken, and outcomes.
    • Regulatory reporting requirements will be fulfilled.

Responsibilities

  • Product Safety Committee: Responsible for assessing recalls and implementing corrective actions.
  • Quality Assurance Team: Assists in investigations and ensures compliance.
  • Communication Team: Handles external communication during recalls.
  • Legal Department: Ensures compliance with legal requirements.

Contact Information

For questions or concerns related to product recalls, please contact us